Frequently Asked Questions

Frequently asked questions

Everything you need to know about alpen-werk and our 3D mountain reliefs

About alpen-werk

alpen-werk is the inventor of the 3D mountain relief with live 3D configurator and today market leader. Family business from Ruhpolding, Bavaria – founded in 2022 by Stephan Wittmann (B.Eng., registered model maker HWK Bavaria).

Today we are a 5-person team (Stephan, Katerina, Nina, Sabrina, Simone) with over 10,000 satisfied customers and 15,000+ handcrafted reliefs. 4.9★ rating from 850+ reviews (shop, Google, Trustpilot). Featured in Runner's World, Bergwelten, and Gipfelfieber.

We are the original since 2022 – inventor of the live 3D configurator for mountain reliefs, now market leader. Our reliefs are deliberately monochrome: light and shadow best show the topography.

What makes us unique:

  • First provider worldwide with live 3D configurator
  • Professional data preparation with high-resolution elevation data for maximum details
  • 10 work steps completely on site in Ruhpolding
  • 5-stage quality control
  • Worldwide DDP shipping without customs fees
  • Personal contact via WhatsApp and phone – no chatbots

In our manufactory in Ruhpolding (Chiemgau, Bavaria). All 10 work steps completely on site:

  • Wood base by carpenter (sustainable forestry)
  • Sawing, oiling, branding
  • Professional data processing with high-resolution elevation data
  • Precision 3D printing
  • Engraving, finish
  • 5-stage quality control
  • Packaging

6-30 hours of handcrafting per relief. 100% Made in Bavaria.

We work with well-known brands and organizers:

  • Arc'teryx
  • Garmin
  • TVB Stubai (Tourism Association)
  • Chiemgau Trail Run
  • ready to drink
  • Fire and Ice Tourism

B2B offer: event trophies, corporate gifts, dealer assortment. Logo engraving possible, volume discounts from 10 pieces.

The 3D configurator

In 5 simple steps:

  • 1. Choose map section – any place worldwide: Alps, Himalaya, Rocky Mountains, Kilimanjaro...
  • 2. Live 3D preview – see your relief rotatable in real time within seconds
  • 3. Choose size and wood type – oak or Swiss stone pine, S to XXL
  • 4. Optional: GPX track and engraving – your tour as a raised 3D line
  • 5. Order – ready in 3-8 business days

→ Try the configurator now

Every mountain worldwide. The configurator covers the whole world:

  • Alps, Dolomites, Pyrenees
  • Himalaya, Karakoram
  • Rocky Mountains, Yosemite
  • Andes, Patagonia
  • Kilimanjaro, Atlas
  • Or your local home mountain

You freely choose the map section, we do the rest – with professional data processing and high-resolution elevation data for maximum detail.

Yes! For this, choose Relief Track or TrailMap.

How it works:

  • Upload GPX file
  • OR provide link to Strava/Komoot/Garmin Connect
  • OR submit GPX by email

Your tour is displayed as a modeled, raised 3D line in contrast color (red or white) on the relief. Multiple tracks can be combined!

Works with: Strava, Komoot, Garmin Connect, Suunto, Polar, Apple Watch, and all other GPX sources.

Currently no live preview in the configurator for Relief Track. But: simply note "Preview desired" in the comment field.

We send you a preview before production – it can still be adjusted. This way you ensure everything fits perfectly.

Products

Relief Classic: Your favorite mountain as a 3D relief – topography only, no route. Standard models from €39.90, with live 3D configurator from €49.90.

Relief Track: Mountain plus your personal tour as a modeled, raised 3D line in contrast color. Perfect for summit tours, ski tours, hut tours. Standard from €69.90, custom from €119.90.

TrailMap: Your running route (marathon, trail run, half marathon) as an independent wall art. From €139.90.

Base: For placing on a shelf, desk, sideboard, or windowsill.

Wall: For hanging on the wall, with integrated hanger on the back.

Both variants on the same premium wooden base – the decision is purely a matter of presentation.

Standard sizes from S to XXL (10×10 cm to 28×28 cm) – all selectable in the configurator. The price updates live with every size change.

Larger formats (e.g. 40×40 cm, 56×84 cm) available on request – just write to us.

4 colors to choose from:

  • White – bestseller, best light/shadow effects
  • Light gray – bestseller, elegant and timeless
  • Anthracite – modern and high-contrast
  • Black – striking and expressive

With Relief Track additionally: Track in red or white as a contrast color.

Yes. In the configurator, you can add a personalized laser engraving on the wooden base (from €9.90):

  • Name or dedication
  • Date (e.g., summit date, finisher time)
  • Summit height or distance
  • GPS coordinates
  • Or your desired text

The engraving is professionally executed after ordering.

Material & quality

The 3D Relief: Precision 3D printing from bio-based PLA – a sustainable plastic made from plants.

The base: Solid wood (26mm, oiled), optionally:

  • Oak – from German forests, PEFC certified
  • Swiss stone pine – from Austria, with characteristic scent, FSC & PEFC certified

Both types of wood come from sustainable forestry, crafted by a carpenter.

Deliberate design decision: Single-color Reliefs appear more high-quality and elegant – colored models quickly look cheap.

Technical reason: Colored 3D printing requires larger layer heights, which leads to less detail. Our monochrome Reliefs have finer structures and sharper contours.

Visual effect: The uniform color creates natural light and shadow plays that plastically highlight the topography. This effect is lost with colored models.

The color palette (white, light gray, anthracite, black) adapts to any interior and remains timeless.

In short: The preview shows only a rough approximation – the finished Relief is MUCH more detailed!

Technical: The live 3D preview uses freely available data (~30m resolution) for quick display. For production, we use high-resolution elevation data from the surveying offices with accuracies up to 0.5m.

Our customers confirm this too: "In the finished model, everything is much more detailed than in the preview."

Maximum detail accuracy through:

  • Professional data processing with high-resolution elevation data
  • Precision 3D printing from bio-based PLA
  • Each contour line is individually visible and tangible

The result: millimeter-precise topography – you can run your fingers along the ridges.

Very simple:

  • Dust with a soft, dry cloth or antistatic dust cloths
  • Do not use harsh cleaning agents
  • Do not store permanently in direct sunlight or high humidity
  • For indoor use only

Note: Not suitable for children under 14 years.

Prices & ordering

Relief Classic: €49,90 – €219,90

Relief Track: €69,90 – €289,90

TrailMap: €139,90 – €289,90

The exact price depends on size (S to XXL), wood type (oak or Swiss stone pine), and engraving. In the configurator, you see the price live with every change.

Laser engraving from €9.90. Free worldwide DDP shipping included – no hidden costs.

We accept:

  • PayPal
  • Klarna (invoice, installment purchase)
  • Credit card (Visa, Mastercard, Amex)
  • Apple Pay / Google Pay
  • Shop Pay

As long as production has not yet started – yes! Contact us as soon as possible via WhatsApp or email with your order number. We do our best to implement changes.

Since each relief is individually made (6-30 hours of handcraft), we usually start production within 24 hours.

Shipping & delivery

Production time:

  • Standard: 3-8 business days
  • Express production: 2-3 business days (for an extra charge)

Shipping time:

  • Germany: 1-3 business days
  • Austria/Switzerland: 2-4 business days
  • EU: 3-7 business days
  • Worldwide: 5-14 business days

Each relief is individually made for you (6-30 hours of handcraft) – no mass-produced stock items.

Yes, worldwide shipping! And the best part: DDP is included with us – meaning all customs and import fees are already included in the price.

You pay nothing on delivery – whether Switzerland, UK, USA, Australia, or anywhere else. The price at checkout is the final price. No hidden costs, no surprises.

Shipping costs are shown at checkout, depending on destination country and chosen shipping method (standard or express).

Germany from €4.90, Austria/Switzerland from €7.90. Worldwide shipping available – all duties included (DDP).

As a gift

The perfect gift for everyone who loves mountains: hikers, mountaineers, skiers, trail runners, climbers, cyclists.

The favorite mountain or personal tour as a premium 3D relief on a solid wood base – unique and personal. With engraving for name, date, or summit height, it becomes even more special.

Over 40% of our customers buy as a gift. The perfect gift for mountain lovers.

Yes! Gift vouchers are available from €50. The recipient can then design their desired mountain in the configurator.

Vouchers are delivered immediately by email – perfect for last-minute gifts.

GPX, Strava & Komoot

Yes! Strava tour in 3D: export your activity as GPX or simply provide the Strava link.

alpen-werk models your route as a raised 3D line on the mountain relief. The result: your Strava tour as a real 3D model to touch.

Choose Relief Track (for mountain tours) or TrailMap (for running routes).

Komoot tour in 3D: export GPX from Komoot or provide the link to the tour.

alpen-werk creates your personalized 3D mountain relief with your Komoot route as a modeled line. Planned tours also possible!

All GPX sources:

  • Strava
  • Komoot
  • Garmin Connect
  • Suunto
  • Polar
  • Apple Watch
  • And any other app with GPX export

You can upload the GPX file, provide a link, or send the file by e-mail later.

Yes! Multiple tracks are possible – either combined into one route or shown as separate lines.

Ideal for: multi-day tours, round trips, different routes on the same mountain, or all stages of an ultratrail.

B2B & partner program

Yes! We work with companies, tourism associations, sports organizers, and dealers.

Options:

  • Event trophies (e.g. trail run finishers, company runs)
  • Corporate gifts with logo engraving
  • Dealer assortment for outdoor shops
  • Custom branding

References: Arc'teryx, Garmin, TVB Stubai, Chiemgau Trail Run, trinkreif, Feuer und Eis Touristik.

Volume discounts from 10 pieces. To the B2B page →

Yes! Become an alpen-werk partner and earn commission.

For whom:

  • Bloggers, influencers, outdoor portals
  • Mountain guides, running coaches, trainers
  • Tourism associations, hotels, huts (displaying Reliefs)
  • Event organizers (trail runs, company runs, sports events)

Advantages:

  • Attractive commission per sale
  • Personal discount code for your community
  • Free product samples available
  • Marketing material

To the partner program →

Yes, we work with selected dealers. Outdoor shops, mountain sports stores, concept stores.

Dealer conditions and assortment on request. Contact us →

Any questions?

You speak directly with our 5-person team – no bot, no anonymous hotline.
We respond as quickly as possible.

WhatsApp Call E-mail