FAQ

Frequently Asked Questions

Everything you need to know about alpen-werk and our 3D mountain reliefs

About alpen-werk

alpen-werk is the inventor of the 3D mountain relief with live 3D configurator and today's market leader. Family business from Ruhpolding, Bavaria – founded in 2022 by Stephan Wittmann (B.Eng., registered model maker HWK Bavaria).

Today we are a 5-person team (Stephan, Katerina, Nina, Sabrina, Simone) with over 10,000 satisfied customers and 15,000+ handcrafted reliefs. 4.9★ rating from 850+ reviews (Shop, Google, Trustpilot). Featured in Runner's World, Bergwelten and Gipfelfieber.

We are the original since 2022 – inventors of the live 3D configurator for mountain reliefs, today's market leader. Our reliefs are deliberately monochrome: light and shadow show the topography best.

What makes us unique:

  • First provider worldwide with live 3D configurator
  • Professional data processing with high-resolution elevation data for maximum detail
  • 10 production steps completely on-site in Ruhpolding
  • 5-stage quality control
  • Worldwide DDP shipping without customs fees
  • Personal contact via WhatsApp and phone – no chatbots

In our workshop in Ruhpolding (Chiemgau, Bavaria). All 10 production steps completely on-site:

  • Wooden base from the carpenter (sustainable forestry)
  • Sawing, oiling, branding
  • Professional data processing with high-resolution elevation data
  • Precision 3D printing
  • Engraving, finishing
  • 5-stage quality control
  • Packaging

6-30 hours of handwork per relief. 100% Made in Bavaria.

We work with renowned brands and organizers:

  • Arc'teryx
  • Garmin
  • TVB Stubai (Tourism Association)
  • Chiemgau Trail Run
  • trinkreif
  • Feuer und Eis Touristik

B2B offering: Event trophies, corporate gifts, retailer assortment. Logo engraving available, volume discounts from 10 pieces.

The 3D Configurator

In 5 simple steps:

  • 1. Select map section – any location worldwide: Alps, Himalayas, Rocky Mountains, Kilimanjaro...
  • 2. Live 3D preview – in seconds you see your relief rotatable in real-time
  • 3. Choose size and wood type – oak or stone pine, S to XXL
  • 4. Optional: GPX track and engraving – your tour as a raised 3D line
  • 5. Order – ready in 3-8 working days

→ Try the configurator now

Any mountain worldwide. The configurator covers the entire world:

  • Alps, Dolomites, Pyrenees
  • Himalayas, Karakoram
  • Rocky Mountains, Yosemite
  • Andes, Patagonia
  • Kilimanjaro, Atlas
  • Or your local home mountain

You freely select the map section, we do the rest – with professional data processing and high-resolution elevation data for maximum detail.

Yes! Choose Relief Track or TrailMap.

Here's how:

  • Upload GPX file
  • OR provide link to Strava/Komoot/Garmin Connect
  • OR send GPX via email

Your tour will be displayed as a modeled, raised 3D line in contrast color (red or white) on the relief. Multiple tracks can be combined!

Works with: Strava, Komoot, Garmin Connect, Suunto, Polar, Apple Watch and all other GPX sources.

For Relief Track currently no live preview in the configurator. But: Simply note "Preview requested" in the comments field.

We'll send you a preview before production – can still be adjusted. This ensures everything fits perfectly.

Products

Relief Classic: Your favorite mountain as a 3D relief – topography only, no route. Standard models from €39.90, with live 3D configurator from €49.90.

Relief Track: Mountain plus your personal tour as a modeled, raised 3D line in contrast color. Perfect for summit tours, ski tours, hut tours. Standard from €69.90, Custom from €119.90.

TrailMap: Your running route (marathon, trail run, half marathon) as a standalone wall art. From €139.90.

Base: For placing on shelf, desk, sideboard or windowsill.

Wall: For hanging on the wall, with integrated mounting on the back.

Both variants on the same premium wooden base – the decision is purely a matter of presentation.

Standard sizes from S to XXL (10×10 cm to 28×28 cm) – all selectable in the configurator. The price updates live with each size change.

Larger formats (e.g., 40×40 cm, 56×84 cm) available on request – just contact us.

4 colors to choose from:

  • White – bestseller, best light/shadow effects
  • Light Grey – bestseller, elegant and timeless
  • Anthracite – modern and high-contrast
  • Black – striking and expressive

For Relief Track additionally: Track in red or white as contrast color.

Yes. In the configurator you can add a personalized laser engraving on the wooden base (from €9.90):

  • Name or dedication
  • Date (e.g., summit date, finisher time)
  • Summit elevation or distance
  • GPS coordinates
  • Or your custom text

The engraving is professionally executed after ordering.

Material & Quality

The 3D relief: Precision 3D printing from bio-based PLA – a sustainable plant-based plastic.

The base: Solid wood (26mm, oiled), choice of:

  • Oak – from German forests, PEFC-certified
  • Stone Pine – from Austria, with characteristic scent, FSC & PEFC-certified

Both wood types from sustainable forestry, by the carpenter.

Deliberate design decision: Monochrome reliefs look more premium and elegant – colored models quickly look cheap.

Technical reason: Colored 3D printing requires larger layer heights, resulting in less detail. Our monochrome reliefs have finer structures and sharper contours.

Visual effect: The uniform color creates natural light and shadow play that brings out the topography plastically. With colored models this effect is lost.

The color palette (white, light grey, anthracite, black) adapts to any interior and remains timeless.

Short answer: The preview shows only a rough approximation – the finished relief is MUCH more detailed!

Technical: The live 3D preview uses freely available data (~30m resolution) for quick display. For production we use high-resolution elevation data from surveying offices with accuracies up to 0.5m.

This is confirmed by our customers: "In the finished model everything is much more detailed than in the preview."

Maximum detail through:

  • Professional data processing with high-resolution elevation data
  • Precision 3D printing from bio-based PLA
  • Every contour line is individually visible and tangible

The result: Millimeter-accurate topography – you can run your fingers along the ridges.

Very simple:

  • Dust with soft, dry cloth or anti-static dusters
  • Do not use harsh cleaning agents
  • Do not store permanently in direct sunlight or high humidity
  • For indoor use only

Note: Not suitable for children under 14 years.

Prices & Ordering

Relief Classic: €49.90 – €219.90

Relief Track: €69.90 – €289.90

TrailMap: €139.90 – €289.90

The exact price depends on size (S to XXL), wood type (oak or stone pine) and engraving. In the configurator you see the price live with each change.

Laser engraving from €9.90. Free worldwide DDP shipping included – no hidden costs.

We accept:

  • PayPal
  • Klarna (invoice, installment payment)
  • Credit card (Visa, Mastercard, Amex)
  • Apple Pay / Google Pay
  • Shop Pay

As long as production hasn't started yet – yes! Contact us as quickly as possible via WhatsApp or email with your order number. We'll do our best to implement changes.

Since each relief is individually crafted (6-30 hours of handwork), we usually start production within 24 hours.

Shipping & Delivery

Production time:

  • Standard: 3-8 working days
  • Express production: 2-3 working days (for additional fee)

Shipping time:

  • Germany: 1-3 working days
  • Austria/Switzerland: 2-4 working days
  • EU: 3-7 working days
  • Worldwide: 5-14 working days

Each relief is individually crafted for you (6-30 hours of handwork) – no mass-produced warehouse goods.

Yes, worldwide shipping! And the best part: DDP is included – meaning all customs and import fees are already included in the price.

You pay nothing extra on delivery – whether Switzerland, UK, USA, Australia or anywhere else. The price at checkout is the final price. No hidden costs, no surprises.

Shipping costs are displayed at checkout, depending on destination country and selected shipping method (standard or express).

Germany from €4.90, Austria/Switzerland from €7.90. Worldwide shipping available – all customs included (DDP).

As a Gift

The perfect gift for everyone who loves mountains: hikers, mountaineers, skiers, trail runners, climbers, cyclists.

The favorite mountain or personal tour as a premium 3D relief on solid wooden base – unique and personal. With engraving for name, date or summit elevation it becomes even more special.

Over 40% of our customers buy as a gift. The perfect gift for mountain lovers.

Yes! Gift vouchers are available from €50. The recipient can then design their desired mountain in the configurator themselves.

Vouchers are delivered immediately via email – perfect for last-minute gifts.

GPX, Strava & Komoot

Yes! Strava tour in 3D: Export your activity as GPX or simply provide the Strava link.

alpen-werk models your route as a raised 3D line on the mountain relief. The result: Your Strava tour as a real 3D model you can touch.

Choose Relief Track (for mountain tours) or TrailMap (for running routes).

Komoot tour in 3D: Export GPX from Komoot or provide link to the tour.

alpen-werk creates your personalized 3D mountain relief with your Komoot route as a modeled line. Planned tours also possible!

All GPX sources:

  • Strava
  • Komoot
  • Garmin Connect
  • Suunto
  • Polar
  • Apple Watch
  • And any other app with GPX export

You can upload the GPX file, provide a link, or send the file via email.

Yes! Multiple tracks are possible – either combined into one route or displayed as separate lines.

Ideal for: Multi-day tours, outbound and return routes, different routes on the same mountain, or all stages of an ultratrail.

B2B & Partner Program

Yes! We work with companies, tourism associations, sports organizers and retailers.

Options:

  • Event trophies (e.g., trail run finishers, corporate runs)
  • Corporate gifts with logo engraving
  • Retailer assortment for outdoor shops
  • Custom branding

References: Arc'teryx, Garmin, TVB Stubai, Chiemgau Trail Run, trinkreif, Feuer und Eis Touristik.

Volume discounts from 10 pieces. To B2B page →

Yes! Become an alpen-werk partner and earn commission.

For whom:

  • Bloggers, influencers, outdoor portals
  • Mountain guides, running coaches, coaches
  • Tourism associations, hotels, mountain huts (display reliefs)
  • Event organizers (trail runs, corporate runs, sports events)

Benefits:

  • Attractive commission per sale
  • Personal discount code for your community
  • Free product samples available
  • Marketing materials

To partner program →

Yes, we work with selected retailers. Outdoor shops, mountain sports stores, concept stores.

Dealer terms and assortment on request. Get in touch →

More Questions?

You speak directly with our 5-person team – no bot, no anonymous hotline.
We respond as quickly as possible.

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